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The Waiting Room Punching Bag
Patients are frustrated, which I get, but front desk staff catch all of it like we personally invented insurance problems and appointment delays. Then management reminds…
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Table 12 Needs Ranch
I had six tables, the bar printer would not stop, and the kitchen was already behind. One guy at table 12 acted like I ruined his…
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Everyone Is A Priority
I work in admin support and every department swears their request is urgent, confidential, high priority, and needed immediately. If I ask which one actually comes…
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Reply All, Esq.
A partner sent an email blaming me for a document not going out, copying half the office. Problem is, I had already sent it and had…
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For The Cause
Nonprofit life is weird because every reasonable complaint gets treated like a moral failure. If you say you are overloaded, suddenly someone reminds you how important…
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Wellness Webinar
My company rolled out a mandatory wellness webinar during the busiest month we have had all year. We were told to prioritize mental health, then immediately…
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Smile For The Customer
I work the front counter, and apparently I am supposed to be cheerful no matter what is happening. Customer comes in mad, talks to me like…
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The Customer Is Lying
A customer complained that I was rude because I told them we were out of stock. Manager did not ask what happened, did not ask anybody…
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Budget Freeze, Pizza Party
Leadership told us budgets are tight, raises are unlikely, and we all need to be mindful of expenses. Then the same week they catered a leadership…
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The Green Dot Police
My manager watches our chat status like it is a security feed. If my little green dot goes yellow for more than a few minutes, I…