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Recent stories
Prior Auth Limbo
I work in a medical office and half the job feels like begging insurance companies to approve things doctors already decided people need. Patients think we…
Mission Statement Overtime
I work for a nonprofit that talks a lot about serving people with dignity, but internally the answer to every staffing problem is just ask the…
Redline Ping-Pong
I work in law and every draft turns into a game of redline ping pong. One attorney wants it more aggressive, another wants it softer, and…
Calendar Hold Means Now
In my office the fastest way to create panic is to drop a last minute calendar hold with no agenda and a vague subject line. Everyone…
Wellness Check-In, Spreadsheet Attached
Our health org keeps talking about employee wellness, but every wellness check in comes with another spreadsheet, another metric, and another reminder that the numbers need…
Two Minute Compassion
Our clinic keeps telling staff to make every patient feel seen, heard, and cared for, which sounds great until you look at the schedule and realize…
Billable For Breathing
I am in a law office where every single thing comes back to billable hours. Does not matter if you answered five panicked emails, fixed a…
Charting At Home Again
I work in healthcare and my shift somehow never ends when I leave the building. We are so slammed during the day that half the charting…
Smile Through Getting Hit On
Part of this job apparently means being friendly to people who take that as an invitation to get weird. If you laugh it off, they keep…